Sunsweep Support

Questions, problems or ideas: email support@apparitionsllc.com. It helps to tell us your device model and what you were doing when the problem appeared.

Common questions

How do I add a city?

Open the menu and choose Add city. Search by name, or tap Use current location to add the town you're in.

How do I move my cities to a new phone?

On the old device, choose Export cities from the menu and save the file somewhere you can reach from the new one. On the new device, choose Import cities and pick that file.

Why does a clock-change date look wrong?

Sunsweep uses your device's own time zone rules, which your phone or tablet updates through its system updates. Governments sometimes change their rules on short notice, so a recent change can take a few weeks to reach your device.

Why is the map blurry or slow at first?

Map imagery downloads as you look around, and a "Loading map detail" note shows while it does. It's kept on your device afterward, so places you've seen load faster.

Does Sunsweep track me?

No. See the privacy policy.